Frequently Asked Questions (FAQs)
Q: How do I schedule a tour? Do you accept walk-ins?
A: You can schedule a tour by calling the office at (412) 683-8683 or submitting a contact form on our website. Because our leasing office is off-site, we cannot accommodate walk-ins.
Q: How do I apply for an apartment?
A: Applications can be found on the website under the ‘Apply’ page or by clicking the ‘Apply’ button next to your preferred floor plan.
Q: Who needs to apply?
A: All applicants for one apartment will apply together and each occupant must submit their information. A cosigner will also need to apply if deemed necessary by the Leasing Office.
Q: Are there any upfront fees?
A: We require a $50 application fee and one security
deposit per apartment. Security deposit amounts are dependent upon
apartment size:
1 Bedroom: $800
2 Bedroom: $1,000
3 Bedroom: $1,800
4 Bedroom: $2,400
Q: What documents can I use to provide proof of income?
A: We will accept an employee offer letter, two most recent pay stubs, or bank statements.
Q: Do I need a cosigner?
A: You will need a cosigner if you or your roommates cannot show significant income with the documents above.
Q: How will I know if my application has been approved?
A: A member of our staff will reach out if your application has been approved or if we need more information to move forward.
Q: Do you offer short term leases?
A: Please contact the Leasing Office for more details.
Q: How can I pay rent and when is it due?
A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card.
Q: What utilities are included in rent?
A: Falcon Court includes water, sewage, and trash removal. Ryan Haus, 2207 Jane Street, 1210 Sarah Street, and 1208 Sarah Street pay all utilities except trash removal.
Q: Do you offer furnished apartments?
A: Typically, no. Please contact the Leasing Office for more details.
Q: Is parking available?
A: Falcon Court: Off-street parking is available for
$75 per month
Ryan Haus: Off-street parking is available for $75 per
month
2207 Jane Street: One free off-street parking space per
apartment
1208 and 1210 Sarah Street: City of Pittsburgh permit parking
only
Q: Is on-site laundry available?
A: Falcon Court, Ryan Haus, and 2207 Jane Street all offer either in-unit or common area laundry.
Q: Do you allow pets?
A: Yes, dogs and cats are allowed with a $300 non-refundable pet fee and additional $10 per month, per pet. There is a limit of 2 pets per apartment.
Q: Is access to the building secured?
A: Yes, all doors are keyed entry.
Q: What will I need to provide before I can move into my apartment?
A: All required income documents, application fee, and the security deposit. All occupants and cosigners must have signed the lease agreement and paid the first month’s rent. Anyone picking up keys should bring a government-issued photo ID.
Q: How can I submit a maintenance request?
A: You can submit a maintenance request online via your Resident Portal or over the phone by calling (412) 683-8683.
Q: What do I do if I have a maintenance emergency?
A: If you have an emergency during normal business hours, please call (412) 683-8683. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.
Q: I want to renew my lease. What do I need to do?
A: You will be sent a lease renewal offer
approximately 120 days prior to the end of your current lease. To
renew, you will simply need to accept
the offer online via your Resident Portal.
Q: I will be moving out. What do I need to do?
A:
- Notify the Leasing Office in writing of your intent to move.
- Provide a forwarding address to the Leasing Office.
- Schedule your Duquesne Light electric account, People’s Gas account, and any cable or internet accounts to end on the last day of your lease.
- Upon move-out, remove all items and trash from the apartment, make sure the apartment is clean, and make sure your keys are returned to management.